Return & Refund Policy

Last updated: 10/10/2025

Website: https://tigerict.com | Contact: info@tigerict.com

At **Tiger ICT Limited**, we strive to ensure our customers are completely satisfied with their purchases. If you are not entirely happy with your product or service, we're here to help.

Returns & Eligibility

Return Window & Condition

  • You have **14 days** from the date of purchase to request a return.
  • The item must be **unused**, in the same condition that you received it, and in its **original packaging**.
  • A valid **proof of purchase** (receipt or invoice) is required.

Non-Returnable Items

Items We Cannot Accept

  • Downloadable software products.
  • Customized or personalized items.
  • Services that have already been rendered (e.g., completed installation).
  • Hardware with physical damage or burn marks.

Refund Processing

Refund Process Details

Once we receive your returned item, we will **inspect it** and notify you of the status of your refund.

If approved, your refund will be processed to your **original method of payment** within **14 business days**.

Shipping costs are non-refundable unless the return is due to our error.

Late or Missing Refunds

1. Check your bank account again.

2. Contact your credit card company or bank; processing times vary.

3. If you still have not received your refund, please contact us at **info@tigerict.com**.

Exchanges

We only replace items if they are **defective or damaged** upon delivery or installation. If you need to exchange an item, please contact us at **info@tigerict.com** immediately.

Amendments & Contact

Amendments to Policy

The Company reserves the right to update these Terms & Conditions. Clients will be notified of any significant changes via our website or direct communication.

Policy Contact

For any policy questions, please contact us:

Email: **info@tigerict.com**

Phone: **02039300666**

Tiger ICT Limited

13, Campania Building, 1 Jardine Road, E1W 3WD London, United Kingdom.

© 2025 Tiger ICT. All rights reserved.