Return & Refund Policy

Last updated: 10/10/2025

Website: https://tigerict.com | Contact: info@tigerict.com

At Tiger ICT Limited, we strive to ensure our customers are completely satisfied with their purchases. If you are not entirely happy with your product or service, we're here to help.

Returns & Eligibility

Return Window & Condition

  • You have **14 days** from the date of purchase to request a return.
  • The item must be **unused**, in the same condition that you received it, and in its **original packaging**.
  • A valid **proof of purchase** (receipt or invoice) is required.

Non-Returnable Items

Items We Cannot Accept

  • Downloadable software products.
  • Customized or personalized items.
  • Services that have already been rendered (e.g., completed installation).
  • Hardware with physical damage or burn marks.

Refund Processing

Refund Process Details

Once we receive your returned item, we will **inspect it** and notify you of the status of your refund.

If approved, your refund will be processed to your **original method of payment** within **14 business days**.

Shipping costs are non-refundable unless the return is due to our error.

Late or Missing Refunds

1. Check your bank account again.

2. Contact your credit card company or bank; processing times vary.

3. If you still have not received your refund, please contact us at **info@tigerict.com**.

Exchanges

We only replace items if they are **defective or damaged** upon delivery or installation. If you need to exchange an item, please contact us at **info@tigerict.com** immediately.

Amendments & Contact

Amendments to Policy

The Company reserves the right to update these Terms & Conditions. Clients will be notified of any significant changes via our website or direct communication.

Policy Contact

For any policy questions, please contact us:

Email: **info@tigerict.com**

Phone: **02039300666**

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