Privacy Policy

1. What Data / Information We Collect

We may collect and process the following types of personal data:

• Contact Information: Name, email address, phone number, business address.
• Account Information: Login credentials, user preferences, and account activity.
• Payment Information: Billing address, payment method details (processed securely via trusted third-party providers).
• Technical Data: IP address, browser type, operating system, device identifiers, and usage data.
• Support Data: Communications with our support team, including chat logs, emails, and call recordings.

2. How We Use Your Information

We use your information for the following purposes:

• Provide and maintain our EPOS, POS, and IT services.
• Process transactions and manage billing.
• Respond to customer service requests and support needs.
• Improve our services, website, and customer experience.
• Send important updates, service notifications, and marketing communications (with your consent).

3. Legal Basis for Processing

We process your personal data under the following legal bases:

• **Contractual necessity** to fulfill our obligations under any contract we have with you.
• **Legal obligations** to comply with applicable laws and regulations.
• **Legitimate interests** to improve our services and ensure security (where these interests do not override your rights).
• **Consent** where required, such as for marketing communications.

4. Sharing and Security of Your Information

Sharing Your Information

We may share your data with:

• **Trusted third-party service providers** (e.g., payment processors, hosting providers, analytics tools).
• **Law enforcement or regulatory authorities** when required by law.
• **Business partners**, only with your express consent.

**Note: We do not sell or rent your personal data to third parties.**

Data Security & Retention

We implement **appropriate technical and organizational measures** (access controls, encryption in transit, staff training) to protect your data from unauthorized access, loss, or misuse.

We retain data only as long as **necessary** for the purposes above, including statutory retention (e.g., HMRC records). We review retention schedules and securely delete or anonymise data when no longer needed.

6. Your Data Protection Rights

You have the following rights regarding the personal data we hold about you:

• Right to be Informed: About how your data is processed.
• Right of Access: To a copy of your personal data.
• Right to Rectification: To correct inaccurate data.
• Right to Erasure ('Right to be Forgotten'): To request deletion of your data.
• Right to Restriction of Processing: To limit how we use your data.
• Right to Data Portability: To receive your data in a usable format.
• Right to Object: To certain types of processing (e.g., direct marketing).

**To exercise these rights, please contact us at** info@tigerict.com. You also have the right to lodge a complaint with the ICO (ico.org.uk).

Marketing Preferences & Cookies

You can **opt out** of marketing emails at any time via the unsubscribe link in the email or by contacting us directly.

Our website uses **cookies and tracking technologies** to enhance user experience and analyze site traffic. You can manage your cookie preferences through your browser settings.

7. Other Important Information

International Data Transfers

If we transfer your data outside the UK, we ensure **appropriate safeguards** are in place to protect your information, typically through mechanisms like Standard Contractual Clauses.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an **updated effective date** at the top.